Terms & Conditions

Welcome to Winifred & Evalyn. By placing an order through this site, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Overview
This website is operated by Winifred & Evalyn. Throughout the site, “we,” “us,” and “our” refer to Winifred & Evalyn. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions, which may be updated or modified at any time.

2. Products & Availability
We offer limited collections of vintage, handmade, and one-of-a-kind items. Due to the nature of these pieces, quantities are limited and restocks are not guaranteed. We reserve the right to modify or discontinue any product or service at any time without notice. While we make every effort to describe items accurately, slight variations in color, texture, patina, and wear may occur.

3. Pricing & Payment
All prices are listed in U.S. Dollars (USD). We accept payment via major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other secure payment platforms as made available at checkout. Payment is due at the time of purchase.

4. Shipping

Shipping Area: We currently ship to the contiguous United States only and including Alaska and Hawaii. We do not ship to Puerto Rico, Guam, or international destinations at this time.
Shipping Options: We use a variety of trusted carriers to offer the best available rates and delivery timeframes. The specific carrier for your order is selected at fulfillment.
Shipping Times: Most orders ship via standard ground service, with delivery typically taking 3 to 7 business days depending on your location. Please allow an additional 1–2 business days for order processing.
Shipping Costs: Shipping fees are calculated at checkout and are based on item size, weight, and destination.
More information found on our Shipping Policy Page.

5. Returns & Refunds

Vintage & One-of-a-Kind Items: All sales are final. We do not accept returns or issue refunds on these items.
Other Items: If you're unhappy with your purchase, please contact us within 14 business days of delivery. We will provide return instructions if eligible.
Damaged Items: If an item arrives damaged, please email us within 3 business days with photos of the item and packaging. We will assist in filing a claim with the appropriate shipping carrier. We are not responsible for any damage incurred after the item has left our premises.
More information can be found on our Refund & Return Page

6. Warranties & Product Condition
All products are sold as-is. We do not offer warranties—express or implied—on vintage or handmade items. Many of our items show signs of age, wear, or variation, which we consider part of their character and charm. Please review descriptions and photos carefully before purchasing.

7. Intellectual Property
All content on this website—including product descriptions, images, graphics, branding, and written content—is the intellectual property of Winifred & Evalyn and may not be reproduced, copied, or used without written permission. Any unauthorized use may result in legal action.

8. Account Suspension or Termination
We reserve the right to suspend or cancel a customer account at our sole discretion, especially in cases of suspected fraud, abuse, or violation of these terms.

9. Limitation of Liability
We are not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use of our website, services, or products. Our liability is limited to the value of the item purchased.

10. Privacy
Your privacy is important to us. Personal information submitted through our website is handled in accordance with our Privacy Policy.

11. Changes to Terms
We reserve the right to update or revise these Terms & Conditions at any time. Changes will take effect immediately upon posting to the site.