Refund Policy

We want you to love your purchase. If you're not completely satisfied, you may return your item within 14 business days of delivery.

To start a return, please contact us at [your email address]. We’ll provide instructions for returning your item.

If your item arrives damaged, please email us within 3 days of delivery with a photo of the damage and your order details so we can make it right.

Please note:

Items must be returned in their original condition and packaging.
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Still have questions? We're happy to help—just reach out!

Vintage and One of a Kind Items

All sales of vintage and one-of-a-kind pieces are final. Due to the unique and often delicate nature of these items, we do not accept returns or offer refunds.

We take great care in packaging each order, but once your package leaves our hands, we are not responsible for damage that may occur during transit.

It is the recipient's responsibility to inspect item(s) upon delivery.

If your order arrives damaged:

Take clear photos of the item and packaging right away.
Contact us within 3 days of delivery so we can assist you in filing a claim with the shipping carrier.

Questions or concerns? Reach out to us at info@winifredandevalyn.com

RE: DAMAGED ITEM — we’re always happy to help.